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Refund Policy

Territorial scope of delivery

 

The products marketed through this Site can be delivered exclusively in Italy, to the residence / domicile address indicated by the User.


Return of defective or non-compliant products

 

Right of withdrawal by law

Right of withdrawal:

If you are contracting as a consumer, you will have the right to withdraw from the purchase contract with GAIA srl within a period of 14 days without having to provide any reasons for the delivery of the ordered goods.

The withdrawal period referred to  above ends after 14 days from the day on which you, or a third party other than the carrier and designated by you, acquires physical possession of the goods or, in the case of multiple goods ordered through a single order or Mixed Orders and delivered separately , ends after 14 days from the day on which you or a third party, other than the carrier and designated by you, acquires physical possession of the last good.

To exercise the right of withdrawal, you must inform us by sending an email to info@sheffieldmarket.com signing your decision to withdraw from the Agreement through an explicit declaration. To this end, you can use the attached model withdrawal form. To meet the withdrawal deadline, it is sufficient for you to send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal:

If you withdraw from the Agreement, you will be reimbursed for the payments you have made to us, excluding delivery costs. These refunds will be made using the same payment method you used for the initial transaction. 

Notwithstanding the foregoing, the reimbursement is suspended until receipt and verification of the integrity of the goods.

Please send back the goods, without undue delay and, in any case, within 14 days from the day on which you have communicated your withdrawal from the Contract.

The deadline is met if you send back the goods before the 14-day period has expired. The direct costs of returning the goods will be at your expense. You are only responsible for the decrease in the value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.

 

Conventional right of withdrawal

In addition to the right of withdrawal recognized by law for consumers and users referred to in the previous article, we will grant you a period of 14 days from the date of receipt of the Shipping Confirmation to return the goods purchased by you.

If you return the products within the deadline for exercising the conventional right of withdrawal but after the expiry of the deadline for exercising the right of withdrawal by law, you will be refunded only the amount paid for these products (delivery costs and return will be excluded from the refund).

The direct costs of returning the goods will be at your expense.

You can exercise your right of withdrawal in accordance with the provisions of the previous article, it being understood that if you inform us of your intention to withdraw from the Contract after the deadline for exercising the right of withdrawal by law, you must, in any case, deliver the goods within 30 days from the date of receipt of the Shipping Confirmation.

 

Common provisions

You will not be able to exercise the right of withdrawal from the Contract which has as its object the supply of one or more of the following products:

a) Personalized items.

b) Sealed goods that cannot be returned for hygienic reasons and have been opened after delivery.

Your right of withdrawal from the Contract will be applied exclusively to those products returned in the same conditions in which you received them.

We remind you that in the event of a return, you are responsible for the content of the package being returned.

No refunds will be made, regardless of the return options you have chosen if:


1) the package received contained an incorrect and / or different item from the product ordered or to be returned,

2) the product was used in addition to the simple opening

3) the product is not in the same condition in which it was delivered or if it has been damaged.

We therefore invite you to pay attention in the return operations and to take care of the products as long as they are in your availability and possession. Please return the item using or including in the package the original packaging, instructions and other documents, if any, that accompany the product.

You can return the product by delivering it to a forwarder / courier who will send it home, as specified below.  

 

Returns by freight forwarder / courier

You will need to contact us using the return request form to allow us to arrange collection of the purchased item at the original shipping address.

You must return the product in the wrapper and package in which you received it, following the instructions in the "RETURNS" section of this website.

If you have purchased the products as a guest, you can request a courier collection by writing to the e-mail address info@sheffieldmarket.com.

If you prefer not to use the available options for the return of the products, the return costs and risks associated with the transport you have chosen will be at your expense without any liability or obligation on the part of GAIA srl. In this case, he must return the product together with the E - Ticket he received with the Shipping Confirmation.

After evaluating the condition of the item, we will inform you if you are entitled to a refund of the amount paid. Shipping costs will not be refunded.

The reimbursement, for those entitled, will be made as soon as possible. Notwithstanding the foregoing, the refund will take place only after receipt of the goods.

  The refund will always be made using the payment method used to make the purchase. You will be responsible for the costs and risks of returning the products, as indicated above. For any doubts, you can contact us through the customer support channels indicated in the '' contact '' section of our web page or at the e-mail address info@sheffieldmarket.com.

 

Return of defective or non-compliant products

In the event that you believe that at the time of delivery the product does not comply with the provisions of the Contract, you must immediately contact us through our customer support channels indicated on our web page, or at the e-mail address info @ sheffieldmarket. com, indicating all the purchase data of the product as well as the damage suffered, and we will notify you of the procedure to be followed.

To allow us to check the item, you must return it to the address indicated in the electronic document received by e-mail together with the Shipping Confirmation.

We will proceed to carefully examine the returned product and we will notify you within a reasonable time of the outcome of the checks carried out on the goods.

In the event of a lack of conformity of the goods, we will offer you the replacement of the product or a refund (depending on the case), unless otherwise requested by you, provided that it is objectively possible and / or not excessively burdensome for us under the applicable legislation. The refund of the sums or the replacement of the item will be made as soon as possible and, in any case, within 14 days from the date on which we have confirmed that we will proceed with the refund or replacement of the unsuitable item.

The amount paid for the products that will be returned due to damage or defect, if they really exist, will be refunded in full, including the delivery costs incurred for sending the item and for returning it by you. The refund will be made through the payment method used to make the purchase. All rights recognized to consumers by current legislation remain unaffected.
We also inform you that in no case or circumstance we are required to bear the shipping or return costs for sending products to or from destinations other than the original shipping address in Italy.